For ordinary online purchases, customers will have 14 days froom receiving goods to inform me that they want to cancel, followed by another 14 days to return item. There are exceptions for personalised/custom-made goods. However, if mistake or fault is proven to be ours then a full refund will be given upon reciept of said item. Return postage will be covered by customer.
Proofs for invitations will be sent to customer 7 days before printing, inspection and confirmation is essential as we can not be held responsible for errors that arise from proofs that are not initially checked and corrected.
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